| Payment:
We accept
card, postal order, bankers draft, cheque, paypal.
Our preferred
method of payment for the fastest processing of your order
is by card over the phone. This can be phoned through to Tel
0844 88 49 556 (Lines are open Mon-Sat 8am till 6pm). We instantly
process your order using this method.
Paypal
is only accepted from confirmed addresses only and takes 48
hours for us to process.
Cheques
to be payable to BURNLEY PLUMBING SUPPLIES LTD., and processing
for cheque payments can take between 10 to 21 days.
You can
also pay by card or bankers draft when you collect.
Shipping:
For collections
please ensure that you have pre-arranged with us by telephone
0844 88 49 556.
For courier
delivery, we do require:
your full
name delivery address.
best day and time for delivery.
contact landline and preferably mobile phone numbers.
We cannot arrange delivery without this information.
If the
courier misses delivery then extra charges may be incurred.
Please
do not sign for the item until you are satisfied that it is
in a perfect condition. Any discrepencies must be marked as
damaged on the couriers note, and phoned through to us and
the couriers office within 48 hours.
Terms
of Sale: All
goods must be checked on collection or delivery and not signed
for until you are satisfied. If in doubt please sign as damaged
and report to us within 48 hours - claims for damaged items
will not be otherwise accepted. Terms such as Unchecked or
Not Checked are taken as clear acceptance of goods.
You must inform us of any discrepancies whatsoever within
48 hours of collection / delivery.
No responsibility can be accepted for any claims once the
item is fitted.
Product warranty cover parts only (not wear & tear or
neglect) for 1 year unless otherwise specified. An installation
invoice from a professional installer must be provided in
the event of a warranty claim. We do not cover courier costs
in any case. Faulty parts must be returned to us under the
guarantee (at your own expense), then we will send replacement
parts at our expense. All responsibility of goods lies with
the buyer once they have been received.
Do not book your fitter until you have received and checked
the goods.
We do not cover for consequential loss, labour or courier
/ transportation costs.
If you wish to cancel your order then items may be returned
within 7 days by contacting us by phone (0844 88 49 556) for
a RMA (Return merchandise authorisation) which must be shown
outside the package. Any items returned without a RMA will
be refused by our goods inwards department. We do not refund
courier costs either way. It is the customer's responsibility
to ensure the item(s) reach us in good condition and we will
not be responsible for loss or damage of returned items so
please ensure you take out the correct insurance cover. The
customer must arrange for the return. Any non-faulty items
will incur up to 25% handling charge. Some items that are
non-returnable will be advertised as such. Auction items are
non cancelable. Purchases made by businesses are not subject
to cancellation.
Do not book your installer until you have received and checked
the goods.
We are not qualified to offer any professional advice for
any of our products and can accept no liability for claims
suggesting the same. You are advised to check the suitability
of the product with a professional body.
|
